Ace356 believes your personal data belongs to you. This page clearly explains what information we collect, why we collect it, and how we keep it safe.
The six core principles we follow to keep your data safe at ace356
Every transaction and piece of personal information you submit is protected by SSL/TLS 256-bit encryption, making it completely unreadable to hackers or any third party.
Your data is never sold to advertisers or third parties without your consent. It is shared only on a limited basis with partners who are essential to operating our services.
You have the right to view, correct, or delete your personal data. You can exercise these rights through your account settings or by contacting support.
We only collect information that is genuinely necessary to provide our services. No unnecessary data is gathered or stored.
Privacy is built into every new feature and update at ace356 from the very start. We have no intention of monetising your personal data.
Ace356's Privacy Policy follows international data protection standards, which are upheld through annual security audits.
This privacy policy applies to the ace356.my website and the Ace356 mobile application. By using the Ace356 platform, you are deemed to have consented to the collection and processing of your data as described in this policy.
We understand how sensitive your personal data is. That is why Ace356's privacy policy goes beyond legal compliance — it reflects a genuine sense of responsibility toward our users. Every section is written to be as clear and straightforward as possible.
In Brief: Ace356 never sells your data, does not share it unnecessarily, and always puts your security first.
In this policy, "information" refers to your name, contact details, identity document data, financial information, and data related to your activity on the platform. "We" and "our" refer to Ace356 and its operating entity.
When creating an account on ace356, you will be asked to provide the following: full name, date of birth, email address, mobile number, and residential address. This information is required for identity verification and to operate your account.
Before your first withdrawal, we collect the following as part of the KYC (Know Your Customer) process: a copy of your National ID (NID), passport or driving licence, and a selfie. This information is used solely for identity verification and financial security.
Some information is collected automatically while you use Ace356:
| Data Type | Source | Mandatory |
|---|---|---|
| Name & Date of Birth | Registration Form | Yes |
| Email & Mobile | Registration Form | Yes |
| Copy of ID Document | KYC Upload | Before Withdrawal |
| Payment Information | At the Time of Transaction | Yes |
| Device & IP | Automatic | Automatic |
| Betting History | Platform Operations | Automatic |
Below is a clear breakdown of the reasons ace356 uses your data. We never use your information for any purpose outside this list.
If you no longer wish to receive marketing emails or SMS messages, you can opt out from your account settings. However, important account notifications cannot be disabled, as they are essential for your security.
Ace356's servers are located in the Asia-Pacific region and operate within ISO 27001-certified data centers. All data is stored with encryption at rest, meaning it remains encrypted even while stored on the server.
Your data is retained for as long as your account remains active. Once your account is closed, certain information — particularly financial transaction records — may be kept for up to 5 years as required by law, after which it is securely deleted.
Security measures Ace356 has put in place to protect your data:
In the event of a data breach: In the event of a data breach, affected users will be notified within 72 hours and immediate action will be taken.
Ace356 never sells your personal data. However, we do share limited information with trusted partners where necessary to operate our services. Each case — including what data is shared and why — is clearly outlined below.
| Type of Partner | What Data Is Shared | Purpose |
|---|---|---|
| Payment Gateways (bKash, Nagad) | Transaction Amount, Mobile Number | Payment Processing |
| KYC Verification Provider | Identity document, selfie | Identity Verification |
| Cloud Services | Encrypted Data | Server Operations |
| Security Providers | IP & Device Information | Fraud Prevention |
| Regulatory Authority | Legally Required Information | Legal Compliance |
All partners operate under strict confidentiality agreements and are prohibited from sharing your information with any other party. We do not share data with government authorities or any third party except in response to a lawful order from law enforcement.
You have the following rights over your data on ace356. To exercise any of them, use your Account Settings or email us at support@ace356.my.
The Ace356 website and app use cookies and similar technologies. Cookies are small data files stored on your browser or device that help the platform recognize you and deliver a better experience.
| Types of Cookies | Purpose | Duration |
|---|---|---|
| Login Session, Security, Language Settings | Until End of Session | |
| Analyzing page visits and click patterns | 12 Months | |
| Remembering Preferences & Personalisation | 6 Months |
To disable all cookies except essential ones, manage your cookie preferences in your browser settings. Please note that some features may not function properly as a result.
Please Note: Ace356 does not use any third-party advertising tracking cookies. Our analytics tools are used solely to improve our own services.
Ace356 strictly prohibits account registration for users under the age of 18. We do not knowingly collect any personal information from minors.
If you suspect a minor has created an account using a false age, please report it to support@ace356.my immediately. We will investigate the account and delete all associated data.
If family members enable self-exclusion or parental controls on their own devices, it becomes much easier to prevent minors from accessing the platform. on the Responsible Gaming page for full details.
Ace356 may update this Privacy Policy from time to time. For significant changes, you will be notified in advance by email to your registered address, and a clear notice will be displayed on the platform. The date of any update is always shown at the top of this page under "Last Updated".
For any privacy-related questions, requests, or complaints, please get in touch with us:
Requests for data deletion or export will be completed within 30 days of receipt.